Ordering / FAQ’s

iCoStore provides custom apparel, promotional items, and print materials. While we will always strive to do the best we can for our customers, there are certain circumstances which present challenges due to our on-demand production. Please note the following information when placing an order with iCoStore LLC.

VERY IMPORTANT - Payment Information
If paying via credit card, you will be billed from iCoStore, LLC.

Our maximum production time to decorate items is 8 business days plus shipping.

Selection of Items / Returns Info
We are unable to accept returns or exchanges on apparel, hats, and bags because decorated items are produced specially for each order. We do not carry an inventory of these items, so please choose your size carefully.

We have a variety of brands within the store and sizing does vary by brand. A size chart is available on each item below the image. If you have questions about sizes that cannot be answered online, please call our customer service team at 888-839-7366.

We will accept returns for defective merchandise. Please contact customer service at 888-839-7366 for a Return Authorization number.

Questions? Contact Customer Service at:
888-839-7366 or 480-621-4621

Shipping Information
Shipping times vary depending on your location and the ship method selected. Please allow 1 to 5 business days for delivery, depending on your location. Most orders ship from Tempe, AZ.

The shipping charges on our site are accurate for the continental 48 states. Our prices for Alaska, Hawaii, Puerto Rico, and international locations are only an estimate. We will bill the actual shipping charges, which may be higher after the order ships.

For rush service, please call customer service at 888-839-7366.

Sales Tax Information
We charge and withhold sales tax for in the following states: ALABAMA, ARIZONA, ARKANSAS, CALIFORNIA, COLORADO, CONNECTICUT, FLORIDA, GEORGIA, ILLINOIS, INDIANA, IOWA, KANSAS, KENTUCKY, LOUISIANA, MICHIGAN, MINNESOTA, NEBRASKA, NEVADA, NEW JERSEY, NORTH CAROLINA, NORTH DAKOTA, OHIO, OKLAHOMA, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, TENNESSEE, TEXAS, UTAH, VERMONT, VIRGINIA, WASHINGTON, WEST VIRGINIA, WISCONSIN, and WYOMING. With the changing tax laws, new states may be added at any time. Each customer is solely responsible for all sales and use taxes or other taxes, applicable to orders shipped to any other state, territory or country.

Acceptance of these Terms and Conditions
By using this site, you expressly agree to be bound by these Terms and Conditions, the Terms of Use published on this site, Privacy Policy published on this site, and all applicable laws and regulations governing the site. We reserve the right to change these Terms and Conditions at any time, effective immediately upon posting on this site. If you violate these Terms and Conditions, we may terminate your use of the site, bar you from future use of the site, and take appropriate legal action against you.